Shipping & Returns
Shipping
Where we ship
We currently ship Brain Boosters within Canada and the United States.
(If you’re outside Canada and the United States and are interested in ordering, please email us at support@brainboosterskids.com)
Processing time
Orders are processed and shipped within 2 business days. During busy times or launches, it may take an extra day, but we work hard to get your order out quickly.
Shipping cost
Free shipping on all Canadian orders
Shipping to USA is $6.95 and free on all orders over $90 USD.
We do not currently ship outside of North America.
Delivery time
Once your order has shipped, most packages arrive within [ 4–8 business days], depending on your location. You’ll receive a shipping confirmation email when your order is on the way.
Order tracking
If tracking is available, you’ll receive a tracking link in your shipping confirmation email. If you can’t find it, please check your spam folder or contact us at support@brainboosterskids.com.
Lost or damaged packages
If your order arrives damaged or appears lost in transit, email us at support@brainboosterskids.com with your order number and photos (if applicable). We’ll review the situation and work with you on a solution.
Returns
We want Brain Boosters to genuinely help your family. If it isn’t a good fit, here’s how returns work.
- You can request a return or exchange within 30 days of receiving the product.
Non-returnable items
- Digital products (downloadable eBooks or files)
- Gift cards
- These items are final sale.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless we made an error with your order or the product arrived damaged.
How to start a return
- Email support@brainboosterskids.com with your order number and the reason for the return.
- If your return is approved, we’ll send you the return address and instructions.
- Ship the item(s) back to us using a trackable method.
- Once we receive and inspect the return, we’ll process your refund.
Refunds
Approved refunds are issued to your original method of payment.
Please allow 5–10 business days for the refund to appear on your statement after it’s processed (timing depends on your bank or card issuer).
Exchanges
If you’d like a different item, please follow the return process above (if eligible) and place a new order.